SHIPPING & RETURNS
SHIPPING POLICY
At El Paso Firewood, we aim to get your order to you as quickly and efficiently as possible. We currently offer shipping within the contiguous United States. Once your order is placed, please allow 1-3 business days for processing before shipment. We partner with reliable carriers to ensure timely delivery of your firewood. Shipping costs will be calculated at checkout based on your location and the size of your order.
RETURN & EXCHANGE POLICY
We want you to be completely satisfied with your purchase from El Paso Firewood. If for any reason you're not happy with your order, please contact us within 7 days of receiving your shipment. We accept returns of unused and unopened products in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective product. Once we receive your return and verify its condition, we will process a refund for the returned items minus any applicable shipping fees. Refunds will be issued to the original payment method used for the purchase.
If you have any questions or concerns about our shipping and returns policy, please don't hesitate to contact us. Your satisfaction is our priority at El Paso Firewood.